Privacy Policy
1.Who we are
Peter Yiamarelos, sole trader (“Visibility”, “we”, “us”), operates the Visibility radio airplay monitoring and analytics platform at visibilityradio.com. This policy applies to that website and to the platform itself.
2.What we collect
Broadcast Data
To provide the Services, Visibility captures short audio segments from the radio streams a customer asks us to monitor, and processes them to identify the songs and content played. This is broadcast content — not personal information about identifiable individuals — and we collect it for the specific purpose of generating detection, analytics, and reporting data for the station that owns the stream. We do not target, profile, or attempt to identify individual listeners.
Account information
If you or your organisation has a Visibility account, we collect what's needed to run it: name, email address, the station(s) or market(s) your account is scoped to, and login activity. This is used to provide access, secure your account, and communicate with you about the Services.
Website visitors and cookies
If you're logged in to Visibility, we use a small number of strictly necessary cookies to keep you signed in and remember your session. Our website is delivered through Cloudflare, a security and performance network; as part of delivering the site to you, Cloudflare may place a small number of its own strictly-necessary cookies (for example, to detect bots and protect against abuse). These are functional cookies, not advertising or tracking cookies. Beyond this, Visibility does not currently use additional analytics or advertising cookies on its website.
3.How we use it
- To operate the Services — capturing, identifying, and reporting on the stations you've asked us to monitor;
- to manage accounts and provide support;
- to maintain the security and reliability of the platform;
- to communicate service updates, and, where relevant, trial or billing information;
- to improve detection accuracy and the platform generally.
We do not sell personal information, and we do not use Broadcast Data to build products for anyone other than the station it came from, except with that station's consent.
4.Third-party services
Some parts of the Services rely on third-party providers to work — for example, audio and speech recognition services that help identify content, and standard infrastructure providers (hosting, email delivery). These providers process data strictly to perform that function for us; they don't independently use it for their own purposes. A current list of the specific providers we use is available on request.
5.How long we keep it
We keep account information for as long as your account is active, and Broadcast Data and detection results for the periods described in your Order Form or, where not specified, for as long as reasonably needed to provide the reporting history the Services are built around. You can ask us to delete account information at any time, subject to what we need to keep for legal or accounting reasons.
6.Security
We take reasonable technical and organisational measures to protect the information we hold against loss, misuse, and unauthorised access, including restricting access to Broadcast Data and account information to what's needed to operate the Services.
7.Your choices and rights
Visibility's privacy practices are based on the Australian Privacy Principles under the Privacy Act 1988 (Cth). Where we process personal information about individuals located in the European Union or United Kingdom, we also apply the core protections of the General Data Protection Regulation (GDPR) to that processing.
Depending on where you're located, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct information that is inaccurate or out of date;
- ask us to delete your personal information, subject to our legal and accounting obligations;
- object to, or request that we restrict, certain uses of your information;
- where GDPR applies, request a copy of your information in a portable format, and lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us using the details in Section 10.
8.International transfers
Visibility monitors stations and works with customers across multiple countries, so information may be stored or processed in a different country from where you or your station are based. Where that happens, we take reasonable steps to protect it consistently with this policy.
9.Changes to this policy
We may update this policy from time to time. If we make a material change, we'll update the date at the top of this page; continued use of the Services after a change takes effect means you accept the update.
10.Contact us
Questions about this policy, or requests relating to your information, can be sent to [email protected].